1.Q:How do you control the quality?
A:We control the quality starting from the raw material inspection, ensuring they meet the standard. We implement the ISO 9000 management system into our production procedures.
2.Q: Do you offer samples? Do you charge for them?
A: We can provide samples at cost, and the sample fee will be refunded if orders are placed with us.
3.Q: Do you offer customized product services (OEM/ODM)?
A: Yes, we are an experienced factory specializing in OEM/ODM. We can follow your design and specifications to create samples for your review, and we will modify them until they meet your satisfaction.
4.Q: Can you place customers' logos on products?
A: Yes, a fabric tag with the customer's logo can be sewn onto the sofa according to the customer's requirements.
5.Q: What is the minimum order quantity (MOQ) and delivery time?
A: The minimum order quantity (MOQ) for our products is 5 pieces per color/model, with a mix of 3 items filling one 20-foot container. The delivery time is 35 days after the deposit is made.
6.Q: Could you arrange the shipping to our country?
A: Yes, we can assist you in finding a reliable shipping forwarder to deliver the goods to the destination port. However, if you already have a preferred shipping forwarder, we can also use yours.
7.Q: Do you offer a guarantee for the products?
A: Yes, we provide a warranty ranging from 1 to 5 years for our products, with the specific warranty period varying depending on the product.
8.Q: What payment terms do you usually offer?
A: Our standard payment terms are a 30% deposit with the remaining 70% balance payable upon presentation of the bill of lading copy, via Telegraphic Transfer (TT) or Letter of Credit (LC). Trade assurance is also available.
9.Q:How do you deal with customer's complains?
A: We will provide a positive and responsible response within 3 hours and present our solution to minimize the customer's loss.